Bandwidth Issues

If you are experiencing an issue with the quality of the audio stream, 
one thing that helps our service provider to diagnose this issue is to 
run through the following steps and send along the results 
as a text file to webmaster@kbaq.org.

a) while in Windows, go to start, run - type in "command"

Or if you are on a a Macintosh computer, go to the Terminal, or use Network
Utility under Applications/Utilities.  For more information (type "man
traceroute").

b) a DOS window will come up

c) at the c: prompt:

for windows media streams, type in the following and hit enter:

  tracert riosal.wm.llnwd.net

for Real, Winamp, iTunes (MP3) streams, type in the following and hit enter:

  
  tracert riosal.ic.llnwd.net

d) the program should go through a series of points until it finishes by
saying "trace complete."

e) select the results of this and paste it into a text file.

  For more detailed explanations about this proces see:
  http://www.hostingmanual.net/troubles/pr_traceroute.html

f) attach this text file to an email message and send this to webmaster@kbaq.org.

Thank you for your help and patience.
Listen

Bandwidth Issues
